Privacy Policy

This Privacy Policy describes how Grosvenor Aptec Ltd (referred to as "we," "us," or "our") collects, uses, and shares personal information of users of our website www.grosvenordoors.com (the "Site") and our services (the "Services").

GROSVENOR ALUMINIUM IS A TRADING NAME OF GROSVENOR APTEC LIMITED

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

Contact Information: Name, email address, phone number, postal address.
Account Information: Username, password, preferences.
Communications: Information you provide when you contact us, such as via email or contact forms.
Transaction Information: Details of purchases you make through our Services.
User Content: Information you post or submit through our Services (e.g., comments, reviews).
Survey Responses: Information you provide in surveys.
Job Applications: Information submitted when applying for a job with us.

Information We Collect Automatically:

Device Information: IP address, browser type, operating system, device identifiers.
Usage Information: Pages you visit, links you click, time spent on our Site, referring website addresses.
Location Information: If you enable location services, we may collect your device's location.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. 

Information We Collect from Other Sources:

We may receive information about you from third-party services (e.g., social media platforms if you connect your account to our Services), business partners, and publicly available sources.

2. How We Use Your Information

We may use your personal information for various purposes, including:

Providing and Maintaining our Services: To operate our Site and provide you with the Services you request.
Account Management: To create and manage your account, verify your identity, and process your transactions.
Communication: To respond to your inquiries, provide customer support, and send you important notices and updates.
Personalisation: To personalize your experience on our Site and tailor content and offers to your interests.
Marketing and Promotions: To send you promotional emails and other marketing communications (where permitted by law). You can opt-out of receiving these communications at any time.
Analytics and Improvement: To analyze how our Site and Services are used, monitor their effectiveness, and make improvements.
Security: To protect the security and integrity of our Site and Services, and to prevent fraud and abuse.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Other Purposes: For any other purpose we may disclose to you at the time we collect your information or pursuant to your consent.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information.
Business Partners: With partners who offer services or products that may be of interest to you (only with your consent where required).
Affiliates: Our subsidiaries and related companies.
Legal Authorities: When required by law, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with a merger, acquisition, reorganisation, sale of assets, or similar business transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Aggregated and Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including analytics and marketing.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information (subject to certain exceptions).
Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: Request that we restrict the processing of your personal information.
Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Lodge a Complaint: Lodge a complaint with a data protection authority in your jurisdiction.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [mention specific security measures you take, e.g., encryption, firewalls, access controls]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the information and the purposes for which it is processed.

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

If you are accessing our Services from outside [Your Country/Region], your personal information may be transferred to and processed in [Specify Countries/Regions where data may be transferred], which may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your personal information to these countries. We will take appropriate safeguards to ensure the protection of your personal information in accordance with applicable data protection laws.

9. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically. Significant changes will be notified to you more prominently, such as by email or a notice on our Site.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Grosvenor Aptec Ltd
8 Whitegate Industrial Estate
Whitegate Road
Wrexham
LL13 8UG

T. 01978 291950
[email protected]
[email protected]